Request deletion of your Aikentra account and the personal data associated with it. This request route is available for both web and Android accounts. You do not need to reinstall the app or sign in to use it.
Or send an email to support@aikentra.com with the subject Aikentra account deletion request.
Opening this page or your email app does not send a request or delete any data. Send the email to submit your request.
What to include
- Send from the email address registered with Aikentra, if you can, and state that you want your account and associated personal data deleted.
- If you cannot access that email address, provide your registered address and explain that you need another way to verify ownership.
- If the request involves shared Spaces, identify the relevant Space names so support can review your personal information and any ownership responsibilities.
Do not send your password, authentication code, recovery codes, payment-card information or an identity document in the initial request.
How a request is handled
Requests are reviewed manually. Support verifies ownership before deleting data and contacts you if clarification is needed. A deletion request covers your account profile, optional profile photo, preferences and credentials, together with associated personal data in work, membership, notifications and other service records. This is not merely a request to suspend access.
Support will explain any necessary steps involving a Space you own and any information that must be retained for a specific legal, security or fraud-prevention reason. Other people's accounts and unrelated work are not deleted because you request deletion of your account. Personal information within shared records needs individual review; shared membership alone is not a blanket reason to retain all your personal data.
Deletion is not immediate or automatic when you send an email. Support will confirm the scope and outcome of your verified request, including any retained information and the reason it is retained. If you only want particular data removed while keeping your account, say so in the same request channel.
Actions that do not delete an account
Signing out, uninstalling the app, removing a profile photo, archiving work or leaving a Space does not delete your account. Account suspension is also different from deletion.
Read the privacy policy's retention and deletion section for more information.